Will you travel to other states or destination locations?
Yes, Dreamday charges additional mileage ($.65) for anything 20 miles (one way) or further from the Ham Lake area.  Lodging fees are applied to weddings /events that are at least a 2 hr. drive one way (if needed).  For weddings and/or events outside of Minnesota you can expect to pay mileage/airfare and lodging

Do you have any extra or hidden fees?
No.  Dreamday offerings are straight forward, honest and complete.  The price  quoted to you for the services we decide on is what will always be honored.  And, it is my personal guarantee that you will know about all fees before you have to put any money down.

“Price quotes are valid for 30 days. Prices are subject to change without notice.”

Is there a damage deposit and replacement cost for rental items?
A Credit Card Authorization Form is reqired and acts as authorization for both the security deposit on the rented equipment and as guarantee of payment. Dreamday Event Planning and Décor Rental requires that this form be completed and returned before the rental and or services can be completed. In the event that items are lost or damaged, replacement costs will apply.

I don’t see décor delivery, set-up, or takedown fees. What are they?
If you are interested in these services Rebecca will ask you a number of questions to get a better understanding of your day. Each wedding/event is so different. At times, there may be venue and/or time constraints for delivery and set up. Some items are more labor intensive to set up than others. For example, due to time constraints at your venue we may only have 2 hours to decorate for your event. Therefore, more staff will be required. Dreamday does not overprice delivery and or set-up/take-down. These charges are used for paying staff for their work. You will always know what these charges are up front before you reserve items for your event date. Plan for a $75 minimum for average rental order. Additional charges apply for very large orders.  Charges are different for specialty items and services such as backdrops, gazebo, ponds, draping etc. Stretch your wedding decor budget and avoid delivery charges and/or setup and removal fees by choosing items that can be picked up and returned.

What are packing materials for transport?
All décor items will either be bubble-wrapped, boxed, hung, or put in tubs for transport. Be sure to return all packing materials (boxes, tubs, hangers) or you will be subject to replacement costs. An estimate of the total boxes, tubs, etc required to transport your rental order will be provided to your prior to pickup. Be sure to bring a vehicle large enough to transport your entire rental order.

What are pickup and return times and dates?
Pickups are typically done on Thursdays or Fridays, and returns are made on Sunday’s or Mondays.  Some adjustments may be made during the summer months.  We will establish pickup and return dates at the time you place your order.  

I like what I see and hear so far, so what should I do next?
Contact Rebecca.  That way we can get to know each other better on the phone.  Rebecca will ask you questions, so set aside some time for the chat.  We will then set up a time to do an in-person consultation with those who are investing in Dreamday services.  Rebecca will then provide an agreement for you to fill out and sign.

How much to reserve Dreamday services?
Dreamday requires 1/2 down in order to reserve your wedding/event date. The remaining balance is due 30 days prior to your event date and can be broken up into payments for your convenience. 

What are payment options?
We accept Cash, Personal Check, Cashier's Check or Money Order and Credit Cards for the initial payment.  Credit card payment is needed for damage deposit payment.  The final balance is not due until 30 days prior to your event/shipping date.

What hours and when is Dreamday available?
Rebecca is available via phone and email throughout each day. If you don’t catch her, just leave her a message and she’ll get back to you as soon as she’s able to.  Rebecca is available for décor and event/wedding planning consultations by appointment.

Who will I get to work with?
Rebecca is the owner of Dreamday and is passionate about her vocation and clients. She will be your source of contact as we plan your Dreamday together. If your event requires additional assistance and/or staff, Rebecca has a team of staff that works with her to provide you with everything needed for your event. Rebecca plans and orchestrates each wedding or event personally and will be there to orchestrate your Dreamday unless other arrangements are made. 


Chair Cover Frequently Asked Questions


WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Cash, Personal Check, Cashier's Check or Money Order and Credit Cards for the initial payment.  Credit card payment is needed for damage deposit payment.  The final balance is not due until 30 days prior to your event/shipping date.

WHEN IS THE FINAL CHAIR COVER COUNT DUE?
Final chair cover count is not due until one month prior to the event; we will reserve 10% over the estimation count (due 14 days before the event).  The remaining balance and Lessee’s final count to their order is due two weeks prior to Leesee’s event date. Lessee may change his or her order count by ten percent (10%) up until four weeks prior to the event date, after which time, Lessee’s order becomes final. Lessee will be charged according to the last count provided to Lessor without further notice.

DO YOU NEED DEPOSIT TO RESERVE THE CHAIR COVERS?
Yes, 1/2 of the total rental amount is due to hold estimated chair covers.
     
HOW EARLY SHOULD I RESERVE THE CHAIR COVERS?
With the low price and great quality that we offer, we tend to be reserved out on some popular weekends. We give priority to our customers who have booked Dreamday packages.  It would be best to reserve your date as soon as possible.  
 
WHAT MATERIAL ARE THE CHAIR COVERS MADE OF?
Our chair covers are made of top quality polyester, the normal material used for chair covers. 

HOW DO I TIE THE SASHES?
Instructions on how to tie sash will be sent to you.  Simply follow the steps to make a bow tie sash or a hang sash. 

HOW MUCH TIME DO YOU/WE NEED TO DO THE SETUP?
Plan for at least 1 hour for every 100 counts. Plan for additional time with if you are also using sashes.

WHAT TYPE OF CHAIR COVERS DO YOU CARRY & WHAT ARE THE MEASUREMENTS/SIZES?
We currently carry standard banquet chair covers in white and ivory. We also have a damask ivory chair cover with a sash that is another option for those seeking a fancier cover in ivory. Click here for more information on sizes and measurements of chair covers. We encourage you to request a sample of the chair cover to ensure it will fit your chair properly.

I LIVE OUTSIDE THE TWIN CITIES AREA. HOW MUCH DO YOU CHARGE FOR SHIPPING BOTH WAYS?
Please send us a quote request, we'll send you the shipping quote. Shipping quoted is estimation only and will be re-quoted prior to shipping date. Shipping is quoted both ways which means it includes the return label.

CAN I USE CHAIR COVERS FOR MY OUTDOOR EVENT?
Our chair covers are banquet chair covers and they are intended for indoor events ONLY.

IF I RESERVE THE DATE FOR FULL SERVICE, DO I NEED TO HAVE SOMEONE WAITING WHILE DREAMDAY DOES THE SETUP?
No, we do not need someone to wait. We will do the setup by ourselves. Please put note on the event information sheet of the setup details; how many would be in the banquet room, how many tables have 8 or 10 chairs, do you need chair covers at the sign in table or vendors table. We need this information so that they setup the chair covers according to your preference.